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Welcome to our delivery page! At Eddie Supplies, we are committed to providing the highest level of customer service, including reliable and efficient delivery of all our construction tools and fixings supplies.
We aim to process and dispatch all orders within 24 hours of receipt, subject to availability of the item/s ordered. Once dispatched, we use reliable couriers to ensure that your order is delivered within the stipulated timeframe.
We offer free standard delivery for all orders over certain amount, subject to weight and dimensions. For orders that do not meet our free delivery threshold, a delivery charge will be applied based on the weight and dimensions of the items ordered. Please note that delivery charges are non-refundable in the event of a return.
We aim to deliver all orders within 3-5 working days from dispatch, depending on your location. Please note that deliveries to remote areas may take longer, and we cannot be held responsible for delays caused by external factors beyond our control.
Once your order has been dispatched, we will provide you with a tracking number that can be used to track your delivery. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer service team, who will be happy to assist you.
In the unlikely event that your order is lost or damaged during transit, please contact our customer service team within 48 hours of receipt. We will investigate the matter and take appropriate action to ensure that your order is either replaced or refunded.
Please note that we cannot be held responsible for deliveries that have been signed for and accepted, even if the recipient has not personally received the delivery.
In conclusion, at Eddie Supplies, we take pride in ensuring that our customers receive their orders in a timely and efficient manner. If you have any questions or concerns regarding our delivery process, please do not hesitate to contact us.
